Shipping policy



Available Shipping Methods:

  • In-stock products typically ship within 3-5 Business Days.(No Weekends/Holidays)There may be a little delay for orders in peak seasons.
  • Standard: Typically 3-7 business days.
  • Express: Typically 2-5 business days.
  • More Shipping options at checkout.

(Surprise boxes don’t qualify for free shipping) 

Otakutopolis ships to all 50 states, PR & Canada.
Shipping Responsibility
We are not responsible for packages once they have been marked as delivered by the carrier, nor for packages lost or misplaced during shipping. Any claims for lost packages must be filed directly with the carrier. Responsibility transfers to the recipient after delivery confirmation. No refunds or replacements will be issued for lost, stolen, or missing packages.

Shipping Methods:

We offer the following services for domestic delivery:

  • UPS
  • Fedex
  • USPS

Do you ship to P.O. Boxes?

Yes! Pease make sure that the P.O box number is listed.

How do I change my address?

If you need to change your address for any order that has not yet shipped, please Contact Us. ASAP

My order has been delivered but I haven't received it.

-We receive delivery confirmation on all orders and can confirm with our shipping partners whether a package has been delivered or not.

-Please confirm that the address provide is correct. We can't accept any liability if the package is confirmed as delivered but the address information provide to us are false, incorrect or incomplete.

-All customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

-If you find that your shipping address is incorrect since you've last placed your order, please Contact us with the order number and new address.

 

Will I receive my order in multiple packages?

If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments. 

If you purchase pre-orders with the same pre-order release date, you will be sent one shipment, at our discretion.



Important Note

-Please make sure you have read the below info before you placed an order, Thanks. 

- We can’t ensure that the original box have not any damage in transit, but we would try our best to pack your order well before the shipment.