When will my order ship?

-For in stock Items, your order will be processed within 2 to 5 business days. The delivery time after processing will vary based on the shipping address. Delivery times vary between 2 to 7 business days. Upgrade shipping available at check out.

-For pre-order, the pre-order will not ship until it's in stock. If you order multiple pre-orders with the same release date, the order will not be shipped until all items are in stock.

-If you purchase a Pre-Order anime or ecchi box with In-Stock items, the order will not be shipped until the release date of the surprise box.

-Once an item ships, you will receive an email with the tracking information.

Do you ship to P.O. Boxes?

Yes! Pease make sure that the P.O box number is listed.

How do I change my address?

If you need to change your address for any order that has not yet shipped, please Contact Us. ASAP

What happens if my package is lost in transit?

If your package is lost during transit or shown as delivered but not received, Please, contact the carrier directly, file a claim and notify us with your claim number.

Customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again. 

If you find that your shipping address is incorrect since you've last placed your order, please Contact us with the order number and new address.


Will I receive my order in multiple packages?

If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments. 

If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.

Important Note

-Please make sure you have read the below info before you placed an order, Thanks. 

- We can’t ensure that the original box have not any damage in transit, but we would try our best to pack your order well before the shipment.