FAQ

 

PRE-ORDERS

Are pre-order release dates accurate?

We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change.

The release date on the product page has passed and I still haven’t received my product! What happened?

It may take 3-5 days for our warehouse to pack and ship your order. If it has been more than 7 days since the release date, please contact us and we will reach out to the vendor to determine the status of the product. 

When will you charge my credit card for preorders?

Your credit card will be charged at the time of purchase. 

Can I cancel my pre-order?

Yes but it depends on the status. 

If you cancel within 24 hours of the order, your pre-order qualifies for a 100% refund, everything else will have a 25% cancellation fee deducted from your refund. Pre-orders are shipped as soon as we get inventory. 

Please note that repeated requests for cancellations or cancelling shortly after placing a pre-order may impact your account and the ability to place future pre-orders.

My pre-order was canceled. What happened?

We do our best to fulfill every order. However, sometimes issues happen that causes the order to be unfulfillable. These reasons include but are not limited to: quantity limitations, manufacturer errors, inaccurate pricing, or fraud. When orders are canceled, you will be notified via email with the reason. 

-Klarna Credit is Not Available for Pre-orders-

Coronavirus Impact On Pre-orders:


The impact of the Coronavirus has been felt by many, including our vendors and manufacturing partners around the world. Unfortunately, this may cause pre-orders to be delayed. Please understand that we are staying in constant contact with our partners to determine the timeline of any potential delays and will actively communicate this important information to you as soon as possible. Thank you for your patience and your support during this troubling time!